General Return Policy

We offer you complete peace of mind while ordering at Ashwin Tool. We assure you that all products sold on our website are brand new and 100% genuine.

In case the product you receive is:

  • Damaged
  • Defective
  • Not as Described

Our Return Policy has got you covered. Possible resolutions may include Replacement or Refund depending on the case. Your return request will be processed once we receive the originally ordered item back from the courier.

We cater to informed industrial users and expect customers to understand the nature and application of the product prior to purchase.

To be eligible for a return:

  • The item must be unused
  • The item must be in the same condition as received
  • The item must be returned in the original packaging

When Are Returns Not Possible?

Returns will not be accepted under the following conditions:

  • Return request is made outside the specified time frame
  • In-transit items
  • Product is damaged because of use
  • Product is not in the same condition as received
  • Defective products with no manufacturer warranty coverage
  • Any consumable item that has been used or installed
  • Items returned without original packaging or accessories
  • Specific non-returnable items as mentioned on the product page
  • Heavy machinery products where service may instead be offered at the nearest authorized service station

For any specific questions regarding a product or brand service policy, please contact our support team at:

Email:
enquiry@ashwintools.in

Refunds (If Applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved:

  • Your refund will be processed
  • The amount will be credited automatically to your original method of payment within 7 working days

Damaged or Defective Items

If an item is found damaged or defective, please contact our team within 2 days of receiving the product.

You can contact us at:

Email:
enquiry@ashwintools.in

Wherever possible, we will arrange pickup through our courier partners. If pickup cannot be arranged, you may return the item using a third-party courier service, and we will reimburse the courier charges.

Order Cancellation Policy

You may cancel your order before it has been dispatched.

To request cancellation, please email us at:

Email:
enquiry@ashwintools.in

If the order has not been shipped, the entire order amount will be refunded.

Orders cannot be cancelled once shipped. In case of cancellation after shipment, applicable courier charges will be deducted from the refund amount.

Cancellation Processing Time

Once a cancellation request is received:

  • It may take 24–48 hours to process the cancellation and initiate the refund
  • You will receive confirmation via email
  • Refunds may take 7–10 business days to reflect in your account depending on your bank

For delays after refund confirmation, please contact your bank directly.

Return of Incorrectly Ordered Goods

Goods ordered incorrectly due to customer error may only be returned if approved in advance by our customer service team.

A re-stocking charge of 15% will apply.

Items made to order are:

  • Non-returnable
  • Non-cancellable under any circumstances

Goods supplied incorrectly by Ashwin Tool or goods damaged in transit will be exchanged provided our customer service team is informed within 2 days of delivery.